Your Privacy Questions Answered
Yes. Open your account settings and scroll to 'Privacy' to view your profile, deposit history, and game records. For a full export including backend logs, contact our support team via live chat with your account ID and email. We deliver the export within five business days.
Deposits via DANA, OVO, GoPay, and QRIS usually clear in under one minute; your bank details are encrypted end-to-end. We never store full card or account numbers—payment processors handle that. Withdrawals go back only to the account you registered with, verified before every payout.
Your account status changes to inactive, but we keep your transaction history for seven years per financial law. Personal identifiers like your name and phone are anonymised after 12 months. You can request full deletion of non-essential data, which we process within 30 days where local law permits.
No. We do not sell or share your personal data for marketing. We only share what's needed with payment processors and fraud-detection partners to keep your account safe. You can opt out of marketing emails in your notification settings at any time.
We log every login and game session. If we spot unusual activity—logins from new devices, withdrawal requests from a different country—we pause the transaction and contact you immediately via email or phone to confirm it's really you before proceeding.
Yes. You control cookies, marketing emails, and data-sharing preferences from your account settings. Changes apply immediately. If you want to adjust how your data is used beyond settings, reach out to our support team and we'll make the update within 48 hours.
If a breach occurs, we notify affected users within 24 hours via email with details and next steps. We also report to relevant authorities where local law requires. Our incident team works to isolate the breach, strengthen defences, and restore service—transparency and speed are our priority.
